Achieving Brand Loyalty in China through After-Sales Services

Achieving Brand Loyalty in China through After-Sales Services: With a Particular Focus on the Influences of Cultural Determinants
Springer Gabler | Business Analytics | July 10, 2016 | ISBN-10: 3658143665 | 317 pages | pdf | 26 mb

Authors: Fraß, Alexander
This paper provides a guideline for how the entire process chain of automotive after-sales services could be researched in China. In addition, Schwartz's individual level value theory is introduced as a beneficial operationalisation approach to cultural marketing. So, values are modelled as exogenous variables in order to show which ones are really causal. A total of 301 Chinese workshop customers were surveyed to assess the critical success factors of after-sales services via partial least squares structural equation modelling. After-sales services have become very important in the automobile industry. However, this area has not been sufficiently researched, particularly with regard to China, the most important car market globally.

Number of Illustrations and Tables
35 b/w illustrations
Emerging Markets/Globalization
Engineering Economics, Organization, Logistics, Marketing

Download link:

Buy Premium From My Links To Support Me & Download with MaX SPeeD!

Alternate Link for Achieving Brand Loyalty in China through After-Sales Services.rar When above links are dead

Hello Respective Visitor!

Please Login or Create a FREE Account to gain accesss to hidden contents.


Would you like to leave your comment? Please Login to your account to leave comments. Don't have an account? You can create a free account now.